Privacy Policy

Virage Wellness, LLC, d/b/a Veyda (“Veyda,” “we,” “our,” “us”), operates the website located at veyda.com (the “Website”). This Privacy Policy discloses the privacy practices of Veyda and the possible uses of the information that we gather on the Website (the “Services"). By using the Services you consent to the terms of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, including having your personally identifiable information ("personal information" as defined below) used in any of the ways described in this Privacy Policy, you may not be able to use certain parts or features of our Services, and in some instances, this may necessitate the revocation of your membership. Veyda may update this Privacy Policy from time-to-time in our sole discretion. It is your responsibility to review the Privacy Policy for any changes each time that you use the Services and you are bound by such changes. Your use of the Services following us posting a new privacy policy on our Website signifies that you agree to and accept the Privacy Policy as modified.

1. Information Collected

Veyda collects information on our users in various ways, such as, by your voluntary submissions, participation in Services, from third parties with your consent, and through cookie and other tracking technology. Veyda collects the following information:

Personal Information

"Personal information" refers to information that tells us about you, such as your name, phone number, email, address, application information, information about your life, goals, and activities you provide to us or your advisor(s) in the course of using our Services, and any information relating to certain support or customer service issues. In many cases, we need this information to provide to you many of the services that you may have requested. We may also create recommendations for you based on your use of the Services; these recommendations are also personal information.‍

Phone Numbers

By providing a cellular telephone number to us, you expressly consent, and authorize us or a third party on our behalf, to deliver account communications or text messages to the number you provide. You are not required to consent to these communications as a condition to purchasing any goods or services, but withholding your consent may prevent us from providing certain Services to you. This consent encompasses all future autodialed or prerecorded telemarketing calls and text messages from us or a third party placing these calls on our behalf. You may revoke consent to receive text messages at any time by contacting Veyda, including by texting STOP.‍

Submission of Feedback

We collect information that you voluntarily provide as part of our Services, including messages, comments, and other feedback you submit through the Services, ("Feedback"). Veyda may in our sole discretion share your Feedback with others, such as your reviews or commentary on service providers or Services to the relevant provider, as applicable. If you do not want certain information shared with others, you should not submit Feedback, or should not submit Feedback that contains information or personal information you do not want shared in this manner. Once You have submitted Feedback, we reserve the right to publish it in any medium to others.‍

Aggregate Information

We may collect general, non-personal, statistical information about the use of the Services, such as how many visitors visit a specific page on the Website, how long they stay on that page, and which hyperlinks, if any, they click on. This information represents a generic overview of our users, including their collective viewing habits, and allows us and other third parties to modify information, promotions, offers and/or discounts on products and services based on user traffic and behavior. We collect this information through the use of technologies such as 'cookies' and web beacons, which are discussed in greater detail below. We collect this information in order to help enhance the Services to make for a better visitor experience.‍

Third Party Information

We may supplement information you provide to us with information from other sources, such as third party Service Providers that we recommend to you (“Service Providers”). We use this information to help us maintain the accuracy of the information we collect, to enable us to provide and improve our Services, to target our communications so that we can inform you of services and offers that may be of interest, and for internal business analysis or any other business purposes consistent with our mission. For clarity, we will never collect or store Protected Health Information (“PHI”) as such term is defined by the Health Insurance Portability and Accountability Act (HIPAA).

In general, we collect the minimum amount of personal information possible about you from Service Providers with whom you interact on the Services. We may collect more personal information from those Service Providers depending on your individual needs, your requests, your subscription, or extenuating circumstances such as when we have a reasonable belief that such collection is necessary to protect health or safety. Except for Service Providers providing healthcare services, from whom we will never request or obtain PHI, you may also request that a given Service Provider keep your personal information from us, you must request that restriction with the applicable Service Provider.‍

Cookies

Veyda may automatically collect non-personally identifiable information and data through the use of cookies. Cookies are small text files a website uses to recognize repeat users, facilitate the user's ongoing access to the website and facilitate the use of the website. Cookies also allow a website to track usage behavior and compile site usage information that will allow for the improvement of content and target advertising. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set your browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of our Services may not function or may be slower if you refuse cookies. You may also get cookies from our advertisers or other third parties with links on the Website as described below. We do not directly control these cookies.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Digital Advertising Alliance Consumer Choice Page at http://www.aboutads.info/choices/.‍

Other Tracking Technologies

Tracking technologies may record information such as Internet domain and host names; protocol (IP) addresses; browser software and operating system types; clickstream patterns; the MAC address or other technical information from your mobile device; location information through GPS, WiFi, Bluetooth, or similar technologies; and dates and times that our Services are accessed. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that 'serve up' webpages, automatically identify your computer by its IP address. The Services may also use technology called "tracer tags". These may also be referred to as "Pixels", "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Website and other ways you interact with our Services, such as purchases made through the Services. These tracer tags are used to help us to optimize and tailor our Services for you and other users of our Services. We may link the information we record using tracking technologies to personal information we collect.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Veyda and the Website do not recognize DNT.

2. Use of Information

The information Veyda collects is used in a variety of ways, including:

• for internal review;
• to improve the Services;
• to optimize third-party offers of products and/or services;
• to recommend third party service providers to you consistent with your stated goals;
• to notify you about updates to the Services;
• to let you know about products, services, and promotions that you may be interested in;
• to get Feedback;
• for our marketing purposes and the marketing of discounts offered through our Services by contractors or health related providers (collectively "Service Providers");
• to fulfill and provide our Services, including personalized or enhanced services, requested by you; and
• internal business analysis or other business purposes consistent with our mission; and to carry out other purposes that are disclosed to you and to which you consent.
  

3. Disclosures and Transfers of Information

We do not disclose personal information to third parties, except when one or more of the following conditions is true:

• We have your consent to make the disclosure;
• The disclosure is necessary for the purpose for which the personal information was obtained;
• The disclosure is to the Service Provider from whom you purchased services through Veyda’s platform and such disclosure is necessary for that Service Provider to provide their services;
• The disclosure is to financial service providers in order to fulfill and carry out your purchase;
• The disclosure is permitted by relevant law;
• The personal information to be disclosed is otherwise publicly available in accordance with the applicable law;
• The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
• The disclosure is for our own marketing purposes (including, without limitation, for Veyda to market services to you on third-party social media platforms such as Facebook), or, with your authorization, for the marketing purposes of third parties;
• The disclosure is combined with information collected from other companies and used to improve and personalize services, content, and advertising from us;
• The party to whom the disclosure is made controls, is controlled by, or is under common control with Veyda;
• The disclosure is in our sole discretion necessary for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena or government request; to protect the health and safety of you, a third person, or our Website; or in connection with litigation;
• The disclosure is in our sole discretion about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order; or
• The disclosure is to outside businesses to perform certain services for us, such as maintaining our Services, mailing lists, processing orders, sending mail, processing claims, providing marketing assistance, confirming your identity for review integrity, and data analysis ("Administrative Service Providers"), including Administrative Service Providers outside the country or jurisdiction in which you reside.

Prior to sharing of your personal information with others, Veyda will make agreements with outside parties to whom we are transferring data to provide for the allowable use and security of the transferred information in accordance with this Privacy Policy and applicable law. If Veyda becomes aware that any such outside party is improperly using or disclosing personal information, it will notify that outside party and request that it take reasonable steps to cease such use or disclosure.

We may provide certain personal information as a service to others for their marketing purposes. We may also disclose your name and address to Service Providers when you submit Feedback relating to those Service Providers. If you properly notify us through your account that you no longer want us to share your personal information, we will cease sharing your personal information except as absolutely necessary to provide the Services you have requested. However, except as otherwise stated in this Privacy Policy, we do not directly control the third parties to which we share such personal information and you will need to further notify such third parties directly if you would like them to cease use of your personal information.

We may also disclose aggregate visitor data in order to describe the use of the Services to our existing or potential business partners or other third parties, or in response to a government request. We may also share aggregated demographic and preference data with third parties to enable the provision of targeted information, promotions, offers and/or discounts on products and services.

4. Accessing Your Information and Opt-in/Opt-out Requests

To help you review, edit, and control how we use much of the information we collect about you, you can visit your account settings webpage. You may unsubscribe from marketing communications by following the link at the bottom of the relevant email. You cannot, however, unsubscribe from receiving certain emails, such as account status and billing related emails, unless you close your account and fulfill any existing contractual obligations.

If you choose to opt out of the collection and use of certain of your information, or request deletion of your personal information, you understand that some services, may no longer be available to you, potentially requiring the cancelation of your subscription or membership. Please state in your correspondence the details of your request. We may require proof of your identity before we provide you with the requested information. We may retain certain personal information as required by law, to protect Veyda from legal claims, or for administrative records.

5. Data Security, Integrity, and Access

The personal information you provide and we collect is stored within databases that we control directly or through our Administrative Service Providers. As we deem appropriate and as required by the applicable law, we use security measures appropriate for the sensitivity of the personal information and consistent with industry standards, including physical, organizational and technological protections, such as firewalls, to protect your personal information. We also use industry standard encryption technology to protect credit card and password information. However, since no security system is impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Personal information may only be accessed by persons within our organization, our third party service providers who require such access to provide you with the services indicated above, or any other party that you have provided us with authorization to share such information with.

We retain personal information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to otherwise meet any legal requirements.

Your information may be transferred to, and maintained on, computers located outside of your state, province/territory, or country where the privacy laws may not be as protective as those where you live. If you are located outside the United States and choose to provide information to us, please be aware that we transfer personal information to the United States and process and store it there. As a result, this information may be subject to access requests from governments, courts, law enforcement officials and national security authorities in the United States according to its laws. Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the personal information.

By submitting your personal information, you consent to having your personal data transferred to, processed, and stored in the United States. Your username and password may only be used by you. You may not share your username and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your username and password. You are fully responsible for all activities that occur under your username and password. You can access and update your login information in your accounts settings.

6. Credit Card Information

We may share credit card information with trusted third parties in order to bill you for our Services. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and payments or to validate your credit card information on file. Certain Service Providers may require you to pay outside of the Services; in those cases, the Service Party’s payment terms will apply.

Our credit card processing vendors use security measures to protect your information both during the transaction and after it’s complete. Credit card processing vendors are certified as compliant with multiple industry-standard compliance frameworks including the Payment Card Industry (PCI) Service Provider Level 1, the SSAE-16 audit standard.

7. Third Party Websites and Links

Please note that you may have cookies placed on your computer by third party websites that refer you to the Website or that you visit from the Website. Although we do not share your personal information with these third party websites unless you have authorized us to do so, they may be able to link certain non-personally identifiable information we transfer to them with personal information they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. When you click on links (including advertising banners), which take you to third party websites, including those of Service Provicers, you will be subject to their privacy policies. While we support the protection of your privacy on the Internet, Veyda expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties, including Service Providers.

Our Services may contain links to other sites operated by third parties. Veyda does not control such other sites and is not responsible for their content, their privacy policies, or their use of personal information. Veyda's inclusion of such links does not, by itself, imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Services. Any information submitted by you directly to these third parties is subject to that third party's privacy policy.

8. Children's Privacy

Veyda does not intend the Services to be used by individuals under 18. We do not seek or knowingly collect any personal information about children under 18 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 18, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a minor child who has provided us with personal information, you may contact us using the information below to request it be deleted.

9. Governing Law

This Privacy Policy and the privacy practices of Veyda will be subject exclusively to the laws of the state of California.

10. Your California Privacy Rights

This privacy policy describes how we may share your information for marketing purposes. It applies to all Veyda customers, including California residents:

• We share information with others as more fully set forth above in Disclosures and Transfers of Information.
• We share your information with other parts of our business and with our service providers. See above: Disclosures and Transfers of Information.
  

11. How to Contact Us

All requests, questions, concerns, or complaints about your personal information or this Privacy Policy, please contact our Privacy Officer by mail or email at the following:

membership@veyda.com

Attn: Privacy Officer

Veyda
8549 Wilshire Blvd #2303
Beverly Hills, CA 90211-3104

We welcome your questions and comments.